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Reporting to the University Registrar, the Associate Registrar & Director, Student Records & Scheduling (AR & D) supports the academic mission of the University by providing leadership to, academic records management student enrolment, scheduling services and credential certifications within the Office of the University Registrar (OUR). As part of the University Registrar's leadership team, the AR & D provides strategic advice, issues management, and leadership with respect to their areas of responsibility. The AR & D leads major cross-functional planning and delivery initiatives on behalf of the OUR, and may exercise decision-making authority as delegated by the University Registrar. In advancing the Division of Students' vision as 'Partners in Student Success', The AR & D collaborates with the colleagues in the OUR including financial aid, recruitment and admissions, student information systems and student services. This position provides direct leadership and strategic management to five registrarial areas: Records Management, Document Management, Degree Audit and Special Programs, Academic Scheduling and Accommodated Tests and Exams. These areas provide a range of core services to students, faculty, staff, alumni, academic units and other campus operations in support of the student experience and student success and the academic mission. Key responsibilities include long-term planning to achieve institutional, divisional and registrarial objectives. ensuring the accuracy, integrity and confidentiality of the official student record for all 55,000 active students and over 300,000 alumni. and administering Senate approved University policy in a manner that is student focused, fair and transparent. Also key to the success of this role is the responsibility for effective human resource management encouraging employee growth and development and ensuring compliance with York human resources policies and practices, appropriate collective agreements and related employment legislation. As a senior representative of the OUR, the AR & D maintains strategic partnerships within the Provost and VP, Academic's portfolio. The AR & D collaborates with other offices such as faculties, Students' Union/student government, the Graduate Students' Association, and University Information Technology (UIT) to build and maintain operations and systems. Works with counterparts at other post-secondary institutions to foster inter-institutional collaboration and an understanding of registrarial best practice across the U15 Group of Canadian Research Universities as well as Universities within Ontario. This position requires a student-focused professional who shares and lives the Division of Students values: Respect, Excellence, Innovation, Collaboration, Accountability, Care and Inclusion. These values must be demonstrated through a commitment to service excellence whereby the incumbent treats members of the community with care, values their time, strives for personal best, and, collaborates to improve service experiences for all.
University degree required preferably with master's level training in education. courses and/or experience in strategic and financial planning management, technical systems and human resources management highly desirable.
Ten years in a management position within a post-secondary setting or a large complex organization. Proven track regard of successfully prioritizing, managing and implementing large scale projects preferably in an educational context. Strong understanding of the theory and practice of enrolment management and its relationship to the delivery of quality student services. Demonstrated skill in the formulation and implementation of policies, programs and strategies that support an institution's enrolment management objectives and overarching academic plan. Past experience with work process review, technology implementation and change management preferred. Evidence of past experience of a varied nature establishing strategic direction and related execution. A thorough understanding of University regulations, policies and procedures. Demonstrated ability to handle conflict resulting from change management implementation and/or daily operational challenges. Demonstrated project management and negotiation skills. Demonstrated skill in promoting collaboration and collegiality. Excellent communication skills (written and verbal). Demonstrated ability to use sound judgement, initiative and creative problem solving. Excellent organizational skills including the ability to meet pre-defined deadlines and coordinate a number of projects simultaneously. A proven track record of working productively and collaboratively with peers and units to achieve desired objectives. an ability to be innovative, forward looking and to take risks to bring about change and improve service delivery.
A commitment to providing a consistently high level of service to the organizational community and the external community and will show excellent initiative in the design and implementation of new work processes. Demonstrated ability to design and operationalize effective strategies related to improving student services delivery frameworks and possesses strong project management skills. Demonstrated ability to articulate and advocate on behalf of the students and work with relevant academic and administrative bodies to simplify policies and processes to enhance service delivery. Superior analytical skills with an advanced knowledge of postsecondary policies and procedures. Superior communication skills (both oral and written) in order to deal consultatively with a wide variety of clientele and in order to assimilate and articulate complex legislation. Superior interpersonal, persuasive, negotiating, conflict management and facilitative skills. ability to build, motivate, coach and lead a team. Empathy with student faculty and staff concerns and an ability to work effectively with various university constituencies and a diverse population and resolve issues amicably and collegially. Excellent human resource management, organizational, and research skills and will possess highly developed diplomatic skills appropriate to a large and complex organization. Demonstrated experience and success in providing and/or creating conditions service excellence for a variety of stakeholders such as students, faculty, clients, customers, colleagues, users, etc. Has a genuine desire to improve the service experience for all stakeholders by treating individuals with respect, valuing their time, striving for personal best, and, collaborating towards continuous improvement. Shares and lives our divisional values: Respect, Excellence, Innovation, Collaboration, Accountability, Care and Inclusion.
Please note: This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.
Notes: General office environment including private office. Attends meetings in multiple locations around the campus and may frequently be away from the private office. Physical demands include interactive keyboarding skills 30%. Sensory demands include a higher than usual level of concentration when reviewing fine details that relate to operational activities, academic trees, impact and outcome of strategic plans. Active listening skills to work with others and synthesize information.
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Beginning with the May 1, 2020 to April 30, 2021 performance cycle, permanent York University employees in salary grades D through J are eligible for a performance dependent annual Merit Incentive Award as part of total compensation.
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