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Director, Student Support & Advising


Posting Summary

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In advancing the Division of Students' vision as 'Partners in Student Success', the Director, Student Services & Advising, reporting to the University Registrar, will provide leadership in the Office of the University Registrar (OUR) to all student facing services, whether delivered directly to students or through units in other central or faculty-based units. The OUR provides services to all York prospective and current students supporting their interest in the institution, through recruitment, admissions, all registrarial functions, grades, academic standing, financial aid support, student services, student systems through to graduation. The OUR has a unique opportunity to provide high level, student-centered service from a student's first interaction with the University through every step to graduation. The incumbent will be tasked with leading service delivery across the OUR through one central service unit and a team of student services staff members. A key collaborator and partner, the incumbent needs to build strong relationships across the OUR to ensure service delivery aligns with service processing in partner units (Student Financial Services, Student Records & Scheduling, Student Recruitment & Admissions). The Student Services & Advising unit provides university-wide, prospective, admissions and financial advising. This position requires a student-focused professional who shares and lives our divisional values: Respect, Excellence, Innovation, Collaboration, Accountability, Care and Inclusion. These values must be demonstrated through a commitment to service excellence whereby the incumbent treats members of the community with respect, values their time, strives for personal best and collaborates to improve service experiences for all.

Graduate degree in student affairs, adult learning, education, student development theory is required.

10 years' appropriate relevant experience in student affairs, student services, registrarial services, inclusive but not limited to student advising, financial services, recruitment or related experience, preferably in a university environment. several years senior managerial experience in a unionized environment. Experience with strategic planning and management. Past experience with work process review, technology implementation and change management preferred. Evidence of past experience of a varied nature establishing strategic direction and related execution. A proven track record of working productively and collaboratively with peers and units to achieve desired objectives. An ability to be innovative, forward looking and to take risks to bring about change and improve service delivery.

A thorough understanding of University regulations, policies and procedures. Understands changing landscape of the industry and sets organizational strategy to meet anticipated customer expectations. Familiar with the OHS Act and Regulations and University health and safety procedures as they apply to the workplace. Awareness and knowledge, or capacity to build, of provincial student financial aid policies, intersections with student awards, registration and student academic pursuits. Demonstrated skill in the formulation and implementation of policies, programs and strategies that support an institution's enrolment management objectives and overarching academic plan. Demonstrated ability to design and operationalize effective strategies related to improving student services delivery frameworks and possesses strong project management skills. Demonstrated ability to articulate and advocate on behalf of the students and work with relevant academic and administrative bodies to simplify policies and processes to enhance service delivery. Superior analytical skills with an advanced knowledge of postsecondary policies and procedures. Superior communication skills (both oral and written) in order to deal consultatively with a wide variety of clientele and in order to assimilate and articulate complex legislation. Superior interpersonal, persuasive, negotiating, conflict management and facilitative skills. ability to build, motivate, coach and lead a team. empathy with student faculty and staff concerns and an ability to work effectively with various university constituencies and a diverse population and resolve issues amicably and collegially. Excellent human resource management, organizational, and research skills and will possess highly developed diplomatic skills appropriate to a large and complex organization. Demonstrated experience and success in providing and/or creating conditions service excellence for a variety of stakeholders such as students, faculty, clients, customers, colleagues, users, etc. Excellent organizational skills including the ability to meet pre-defined deadlines and coordinate a number of projects simultaneously.

Additional Notes:
General office environment including private office. Attends meetings in multiple locations around the campus and may frequently be away from the private office. Physical demands include interactive keyboarding skills.

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York implemented a revised CPM Compensation Framework in 2019. The Framework is a salary grid consisting of 6 or 8 steps (depending on job grade) which is reviewed annually with possible adjustments, and a lump sum Performance Based Recognition Award. Employees will receive the grid adjustment and depending on performance, eligible permanent employees may move to the next step of the grid and may receive a lump sum Performance Based Recognition Award.Visit the CPM Compensation page on the HR Website to find out more about York's CPM Compensation Program.


The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

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PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.