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Purpose:
Network Operations supported by the Network Services team is a key component in the University information technology infrastructure and requires robust reliable systems with high availability to support a diverse number of applications affecting a very broad range of university academic and business activities. Reporting to the Assistant Manager, Network Operations, the Network Technician WLAN and OSS provides advanced technical support services for the University's data network systems. The incumbent takes a lead role in the configuration, provisioning, and support of the University's Wireless Local Area Network (WLAN) infrastructure, as well as Operational Support Systems employed by UIT Network Services.
Education:
University Degree in a relevant discipline, such as Computer Science, Computing Engineering, Information Technology, or an equivalent of 4 years recent experience (defined as within the last five years) working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below.
Experience:
5 years recent relevant and related work experience that demonstrates thorough and hands-on experience and understanding about the industry standards and protocols governing data network infrastructures and data networking.
Skills:
Effective communication skills
Ability to interact with both technical and non-technical users and to respond to inquiries from all levels of the University.
Effective writing skills to produce clear, concise documentation
Ability to direct train and influence others.
Ability to work independently, to set priorities and to work effectively under pressure
Ability to multi-task and meet short/long term deadlines.
Effective organizational skills.
Ability and willingness to work effectively as a member of a team with both internal and external partners.
Effective service orientation coupled with an ability to assess the operational significance of a problem and to set priorities accordingly.
Understands the importance of operating within problem, change, capacity management and disaster recovery IT disciplines.
Ability to exercise tact and diplomacy, maintain confidentiality.
Ability to deal calmly and effectively with technical and non-technical people.
Effective analytical, evaluative and technical problem-solving skills.
Effective organizational skills and attention to detail. Ability and willingness to keep abreast of technological developments with an ability to adapt quickly to rapidly changing environments.
Additional Notes:
This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.
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If you are a current York University employee in the YUSA-1 bargaining unit and/or are using your job posting rights under the collective agreement to view and apply for jobs, you must apply through the Employee Career Portal - YU Hire to be considered an internal applicant.
As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. This is referred to as the 'Posted Date' on the job posting. Please refer to the 'Posting Intent' on the job posting.
The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.
York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.
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York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.
PLEASE NOTE: This job posting is for an existing vacancy. Applications must be received by 11:55 pm EST on the posted deadline date, if applicable. Posting deadlines can be updated, or modified, at any time based on hiring needs. Please refer to the York U Career Portal when confirming posting deadlines.