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Purpose:
Ancillary Services provides a wide range of professionally managed campus services and amenities to enhance the student experience and support York University's mission, vision and priorities. With a commitment to sustainability, equity, diversity and inclusion, Ancillary Services works with internal and external partners to provide exceptional experiences and enhance the quality of campus life in alignment with the University's core values.Acts as an agent of the University, by enforcing York University and municipal Parking and Traffic Regulations at York University.
Education:
High school diploma. Must obtain certification and maintain status as a Municipal Law Enforcement Officer prior to completion of Probationary period. Must hold a valid Ontario driver's license (Class â??G') in good standing. Provision of clean driver's record required.
Experience:
Two (2) years of recent bylaw enforcement experience (defined as within the last five (5) years) issuing municipal parking violations. Two (2) years parking related experience (e.g., working with Parking related equipment such as pay stations and/or license plate recognition).. Minimum of two (2) years' experience in customer service position involving considerable public contact. Previous experience with mobile payment applications & pay stations / machines is preferred.
Skills:
- Demonstrated customer service skills
- Excellent public relations skills with the ability to be diplomatic, tactful, patient and courteous
- Demonstrated interpersonal communication skills (verbal and written communication skills)
- Effective listening, problem solving and conflict resolution skills
- Ability to work with hand held ticket writer devices and the ability to write legible reports
- Respects diversity and promotes inclusion in the workplace, contributes to an inclusive and diverse team-based, positive work environment.
- Recognizes diversity of abilities and adapt content, tone, medium, and style to audience to be inclusive.
- Committed to continuous learning and skill building in diversity, inclusive and cultural competence.
Additional Notes:
Physical demands involved in this position:
- Constant walking and carrying up to 10 pounds
- Frequent, standing, sitting, reaching, use of hands
- Occasional climbing, bending/twisting, pushing/pulling, leaningb) Working Conditions
- Working outdoors in various weather conditions
- Frequent computer use required
- Required use of telephone/radio
- Frequent interaction with community members, including potentially distressed individuals
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The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.
York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.
We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.
York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.
PLEASE NOTE: This job posting is for an existing vacancy. Applications must be received by 11:55 pm EST on the posted deadline date, if applicable. Posting deadlines can be updated, or modified, at any time based on hiring needs. Please refer to the York U Career Portal when confirming posting deadlines.