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Purpose:
Reporting to the Manager, Recruitment, Admissions and Student Services the Student Services Assistant role delivers a high-quality standard of customer service in a front-line role responding to the needs of Undergraduate Student Services visitors. The Student Services Assistant also provides general office support.
Education:
High-school diploma.
Experience:
Two years recent, related work experience in a post-secondary institution including providing front-line customer service to prospective and current students. Experience must include explaining academic admission and program requirements, policies and legislation, using a computerized student information system and processing academic documents.
Skills:
Enthusiastic attitude, professionalism, and strong commitment to student service, delivering an excellent level of frontline customer service.
Commitment to equity, diversity, and inclusion.
Ability to deal calmly, professionally, and confidently with a range of enquiries.
Effective communications skills to obtain and relay information accurately in a clear, concise, and courteous manner.
Demonstrated knowledge of secondary and post-secondary academic records and supporting documents.
Work effectively independently and as a team member.
Effective organizational skills including ability to work in a front-line environment, respond to customer enquiries while remaining focused and prioritizing enquiries with other tasks.
Effective attention to detail.
Demonstrated good judgement and ability to take initiative.
Demonstrated ability to maintain confidentiality.
Demonstrated commitment in delivering excellent service to support the success of the Faculty.
MS Office, Internet, computerized file management, experience with SIS or a similar on-line student records system, ability to understand, learn and apply new technologies.
Additional Notes:
Additionally, being reliable and punctual are requirements in this role.
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If you are a current York University employee in the YUSA-1 bargaining unit and/or are using your job posting rights under the collective agreement to view and apply for jobs, you must apply through the Employee Career Portal - YU Hire to be considered an internal applicant.
As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. This is referred to as the 'Posted Date' on the job posting. Please refer to the 'Posting Intent' on the job posting.
The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.
York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.
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York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.
PLEASE NOTE: This job posting is for an existing vacancy. Applications must be received by 11:55 pm EST on the posted deadline date, if applicable. Posting deadlines can be updated, or modified, at any time based on hiring needs. Please refer to the York U Career Portal when confirming posting deadlines.