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Purpose:
The role provides operational oversight of an innovation hub designed to support participants in the technology and mobility sector. The programs will be a hub for open collaboration and innovation, and will be a key hub of commercial activities, especially for start-ups and SMEs that may not otherwise have the resources to develop, test, validate, prototype, and commercialize their technology and solutions. Accountable for the effective, professional and responsive provision of client centered services and operations management support. Works in close partnership with academic and administrative leaders to determine operational priorities, manages the day-to-day activities of the administrative and/or technical staff, and is aligned to the vision, mission, values and strategic direction of the University. The Operations Manager supports York's commitment to sustainability, equity, diversity and inclusion.
Education:
Post-secondary degree in relevant field. Note: Position requires verification of degree(s)/credential(s)
Experience:
Minimum 4 years of related experience, including 2 years of management/ supervisory experience.
Knowledge & Skills:
Knowledge of operations management.
Knowledge of workforce planning, budgeting and financial management, process improvement and change management.
Working knowledge of managing in a unionized environment and applying a collective agreement.
Proficient with Microsoft Office applications, including Word, Excel, Power Point, and Outlook.
Ability to provide excellent service to the community and deal courteously and effectively with people at all levels.
Strong problem identification and conflict resolution skills.
Ability to foster an environment of trust, support and accountability while modelling respect for employees.
Ability to develop and/or lead cohesive teams and manage performance and productivity.
Strong planning and organizational skills with ability to prioritize workload and meet timelines.
Adaptability to change, new ideas and practices.
Demonstrated experience working in the post-secondary entrepreneurship ecosystem, managing and operationalizing accelerator and incubator programming.
Experience liaising with multiple ecosystem partners to provide high quality programming and support to founders.
Knowledge and well-developed network within the entrepreneurship ecosystem, including key industry and community partners.
Demonstrated experience in the managing multiple large-scale innovation projects at a time.
Additional Notes:
Works within a typical office environment (actual and/or virtual).
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*Compensation:
York's CPM Compensation Framework has a salary grid consisting of 6 or 8 steps (depending on job grade) which is reviewed annually with possible adjustments, and a lump sum Performance Based Recognition Award. Employees will receive the grid adjustment and depending on performance, eligible permanent employees may move to the next step of the grid and may receive a lump sum Performance Based Recognition Award.Visit the CPM Compensation page on the HR Website to find out more about York's CPM Compensation Program.
The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.
York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.
We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.
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PLEASE NOTE: This job posting is for an existing vacancy. Applications must be received by 11:55 pm EST on the posted deadline date, if applicable. Posting deadlines can be updated, or modified, at any time based on hiring needs. Please refer to the York U Career Portal when confirming posting deadlines.