Undergraduate Program Assistant

Purpose:
The Faculty of Liberal Arts and Professional Studies (LA&PS) is the largest Faculty at York University with over 24,000 undergraduate and graduate students, and almost 100 programs delivered through 25 Departments, Schools and Colleges, plus the IBM Markham Learning Site. York University is known for championing new ways of thinking that drive excellence in promoting and enhancing, teaching, research and student success. Through innovative course design, diverse experiential education and learning opportunities, and a supportive community environment, our students receive the education they need to create big ideas that have an impact on the world.The Undergraduate Program Assistant is responsible for providing course support to undergraduate faculty, administrative support to the undergraduate program and primary front desk reception for the academic unit.The Undergraduate Program Assistant will also support the vision, mission, values and strategic direction of the Faculty of Liberal Arts & Professional Studies and York University, and contribute to a positive, supportive and student-focused team environment of high performance, respect, trust, collaboration and continuous improvement. Embraces diversity and fosters inclusion.

Education:
Highschool diploma with some post-secondary education (e.g., some University or College courses)

Experience:
Two (2) years of experience in office administration and front desk reception in an academic School/Department. some experience supporting teaching/courses is an asset.

Skills:
Exercising tact, diplomacy and discretion when dealing with others. dealing courteously and effectively with people.

Effective oral and written communication to obtain and relay information accurately.

Demonstrated excellent customer service capabilities.

Maintaining confidentiality.

Attention to detail.

Exercising good judgment and initiative.

Working effectively and accurately under pressure of high volume and constant interruptions. ability to multi-task.

Excellent organizational skills including ability to set priorities, proactively pursues completion of tasks to meet deadlines.

Working independently as well as working effectively in a team.

Knowledge of an on-line computerized records system (e.g. SIS).

Word processing 40-45 wpm, accuracy is essential.

Experience with updating websites (e.g. Contribute and/or WordPress is an asset).

Intermediate word processing (MS Word) and spreadsheet skills (MS Excel).

Demonstrated good record of attendance and punctuality.

Additional Notes:
Please note: This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview. 

If you are a current York University employee in the YUSA-1 bargaining unit and/or are using your job posting rights under the collective agreement to view and apply for jobs, you must apply through the Employee Career Portal - YU Hire to be considered an internal applicant.

As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. This is referred to as the 'Posted Date' on the job posting. Please refer to the 'Posting Intent' on the job posting.