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Purpose:
The Faculty of Liberal Arts and Professional Studies (LA&PS) is the largest Faculty at York University currently with over 23,000 undergraduate and graduate students, and almost 100 programs delivered through 24 Departments, Schools, and Colleges. York University is known for championing new ways of thinking that drive excellence in promoting and enhancing teaching, research, and student success. Through innovative course design, diverse experiential education and learning opportunities, and a supportive community environment, our students receive the education they need to create big ideas that make an impact on the world. The Associate Director, Student Engagement Colleges role, under the direction of the Associate Dean Students LA&PS College Heads and the Executive Director, Strategy & Administration, participates in and operationalizes strategic initiatives, set forth by the College Heads in alignment with the Faculty's strategic priorities. These priorities support the development, enhancement and implementation of student services and engagement programs for both undergraduate and graduate students in LA&PS' affiliated Colleges; specifically, Founders College, McLaughlin College, New College, and Vanier College. The role leads the Colleges administrative team to deliver key support initiatives designed to positively influence student development, success, engagement, transitioning programing, and retention. The role creates and implements new services and programming, and assesses and enhances existing programming, through an evidence based and theoretically informed method of practice, for the Colleges. The role provides management oversight for 1 CPM staff, 10-13 YUSA-1 staff, 35-65 work-study students, and manages a volunteer program.
Education:
Bachelor's degree in a relevant discipline, such as Education or Psychology.
Specialized training in student service, success, retention, and student development theory and programming. Note: Position requires verification of degree & credentials.
Experience:
5 years of related experience.
3 years of management experience.
Experience in a fast-paced post-secondary student affairs environment leading the coordination and provision of student engagement, transition and/or success programming.
Experience supervising staff and volunteers, overseeing, hiring, training, setting of priorities and delegation of responsibilities in a unionized environment.
Experienced in innovative program and service design, implementation and evaluation of post-secondary student engagement and transition programs, initiatives, and services.
Experience creating and evolving departmental operating policies and procedures.
Experience with student databases and data application.
Knowledge:
Knowledge and understanding of strategic program and events integrated planning, issues management, and student relations management.
Knowledge of student onboarding administration principles and best practices.
Knowledge of process evaluation and improvement (lean six sigma).
Knowledge of change management theories.
Knowledge of multiple collective agreements and application.
Knowledge of Canadian and international legislation, ethical standards, and policy documents relating to recruitment, sourcing, selection, hiring, data collection, privacy, and accessibility.
Knowledge of university/public sector governance and culture to promote student success, engagement, retention, transition, and problem resolution.
Skills:
Effective communication skills. Ability to effectively communicate with diverse populations in a collaborative and collegial manner.
Ability to build rapport.
Ability to develop programming and support sensitive issues from an anti-oppressive framework.
Ability to apply strategic thinking and anticipate student support needs in the areas of program success, engagement, transition, and retention.
Analytical and interpretive skills to identify and present key trends and findings.
Effective coaching and team building skills.
Effective facilitation and presentation skills.
Auditing and editing skills.
Able to effectively maintain attention to detail.
Effective planning, project management, and organizational skills.
Ability to prioritize workload and meet timelines within a complex changing environment.
Adaptability to change, new ideas, and practices.
Able to effectively apply tact and diplomacy.
Able to maintain strict confidentiality.
Proficient with Microsoft Office applications, including Word, Excel, Power Point, and Outlook.
Additional Notes:
Works in a normal office environment.
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*Compensation:
York's CPM Compensation Framework has a salary grid consisting of 6 or 8 steps (depending on job grade) which is reviewed annually with possible adjustments, and a lump sum Performance Based Recognition Award. Employees will receive the grid adjustment and depending on performance, eligible permanent employees may move to the next step of the grid and may receive a lump sum Performance Based Recognition Award.Visit the CPM Compensation page on the HR Website to find out more about York's CPM Compensation Program.
The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.
York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.
We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.
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PLEASE NOTE: This job posting is for an existing vacancy. Applications must be received by 11:55 pm EST on the posted deadline date, if applicable. Posting deadlines can be updated, or modified, at any time based on hiring needs. Please refer to the York U Career Portal when confirming posting deadlines.