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Purpose:
Ancillary Services provides a wide range of professionally managed campus services and amenities to enhance the student experience and support York University's mission, vision, and priorities. With a commitment to sustainability, equity, diversity and inclusion, Ancillary Services works with partners to provide effective experiences and enhance the quality of campus life in alignment with the University's core values.Reporting to the Director, Housing & Conference Services, the Housing Systems Specialist coordinates the activities to implement systems, technology solutions, and/or business process improvements using data-informed practices. Working with Housing & Conference Services clients and in collaboration with UIT teams, this role will be responsible to research, analyze, evaluate, recommend, and deploy systems for problem resolution, expansion, optimization, or integration. The role will develop, upgrade, support, configure, modify/adjust, enhance and modernize applications, platforms, and solutions for various systems used by Ancillary Services. Additionally, the role will provide second and third level support for vendor-based applications/systems, learn business rules and procedures by regularly meeting with partners to discuss their current and future needs and initiatives, and prioritize these needs effectively. As part of this work, the role will prepare and maintain system documents, standard operating procedures, information risk and security management protocols, specifications, works plans and records. The role receives and processes confidential, personal, and proprietary information and ensures policy and legislative requirements are achieved. Also, the role generates reports, forms and writes codes, as needed.
Education:
University Degree in Computer Science, Management Information Systems or a related field or an equivalent of 4 years recent experience (defined as within the last five years) working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below.
Experience:
Four (4) years related experience and skill in supporting a variety of systems in a post-secondary housing setting. Experience includes participating in the design, development and implementation of software and hardware solutions, systems, or products including troubleshooting web-based applications. Also, includes analysis of database and systems design/architecture, as well as data retrieval methodologies to achieve user needs.
Skills:
- Demonstrated knowledge and ability to apply project management skills.
- Effective data analysis skills, documenting workflows, developing process maps, and the ability to translate data into recommendations and concise reports
- Demonstrated analytical, mathematical, and problem-solving skills.
- Effective communication skills with the ability to communicate ideas in both technical and user-friendly language.
- Ability to write standard and specialized proprietary SQL codes
- Good interpersonal skills.
- Attention to detail and accuracy.
- Ability to conduct research into systems issues and products as required.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Demonstrated ability to work independently and in a team oriented, collaborative environment.
- Understanding of Freedom of Information and Protection of Privacy Act and factors required for compliance.Technical
- Demonstrated website design and server-based programming skills including HTML, JavaScript, CSS, PHP and XML
- High proficiency in database/spreadsheet/data visualization (MS Access/MS Excel/MS Power BI) software. knowledge of core software applications, including StarRez an asset.
- Strong understanding of networking technologies and their interaction with web-based applications
- Extensive practical knowledge in importing and syncing data for use in data visualization tools, report software, spreadsheets, graphs, and flow charts
- Knowledge of Artificial Intelligence (AI) tools and their use in automating / simplifying coding tasks.Other
- Respect diversity and promote inclusion in the workplace and contribute to an inclusive and diverse team-based, positive work environment. Recognize the diversity of abilities and adapt content, tone, medium, and style to the audience to be inclusive. Committed to continuous learning and skill building in diversity, inclusion and cultural competence.
Additional Notes:
Please note: This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview. Hours of work: Mon-Fri 8:30-4:30Summer: SameRequests to work overtime may occur periodically throughout the yearPeak periods for this position: January to February, June, July, August to SeptemberVacation restriction: April, January-February and August to September.
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If you are a current York University employee in the YUSA-1 bargaining unit and/or are using your job posting rights under the collective agreement to view and apply for jobs, you must apply through the Employee Career Portal - YU Hire to be considered an internal applicant.
As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. This is referred to as the 'Posted Date' on the job posting. Please refer to the 'Posting Intent' on the job posting.
The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.
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PLEASE NOTE: This job posting is for an existing vacancy. Applications must be received by 11:55 pm EST on the posted deadline date, if applicable. Posting deadlines can be updated, or modified, at any time based on hiring needs. Please refer to the York U Career Portal when confirming posting deadlines.