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Purpose:
The IT Service Desk Associate acts as the technology support role for the Lassonde School of Engineering, supporting front-end Help Desk technical and end-user support for a variety of academic and administrative software, services, and related hardware, and installing, maintaining and upgrading of hardware and software in the Lassonde Computer Labs, and Educational Technologies support, under the direction of the Manager, IT Infrastructure & Solutions.
Education:
Completion of the 1st year of a post-secondary program in Information Technology or Computer Science field.
Experience:
Minimum of one year related experience in a technical and customer service environment, preferably in an academic helpdesk setting.
Skills:
- Ability to communicate with others to explain and share information.
- Ability to demonstrate critical thinking and analytical skills.
- Ability to work independently and in a team environment.
- Ability to exercise judgment and decision making.
- Ability to maintain confidentiality.
- Knowledge of operating systems (Windows 10, Mac OS, Linux systems, iOS, Android), networking technologies (Wireless Networks, VPN, LAN/WAN), and networking protocols (DNS, DHCP, TCP/IP).
- Ability to learn and use a variety of computer applications. (Office 365, Teams, OneDrive, Zoom, Skype, and Adobe Connect).
- Knowledge of Incident Tracking Systems, asset management and problem reporting.
- Ability to perform basic troubleshooting of technology and equipment.
Additional Notes:
- Ability to lift up to 10lbs.
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PLEASE NOTE: This job posting is for an existing vacancy. Applications must be received by 11:55 pm EST on the posted deadline date, if applicable. Posting deadlines can be updated, or modified, at any time based on hiring needs. Please refer to the York U Career Portal when confirming posting deadlines.