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Purpose:
Under the direction of the Director, Student & Community Engagement, the role provides front-line student and academic administrative support for the School of the Arts, Media, Performance & Design (AMPD). specifically, the Office of Advising and Integrated Student Services (OAISS). The role provides a high level of quality service to incoming and current students, on a broad range of topics directly related to student services, enrolment in courses, general advising, and student support.The role requires an appreciation of the work and timelines of the units' operation roles and responsibilities, while contributing to, and a supporting, a climate of student centeredness, service excellence and team collaboration.
Education:
College Diploma, with concentration in, Student Services, Communications, Education Studies, Business Administration, or other related field, or an equivalent of 2 years recent experience (defined as within the last three years) working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below.
Experience:
Two (2) years of recent experience, defined within the last 5 years, providing student support, including general academic advising, awards administration, student services, student recruitment, and communications. Training or work-related experience in the Arts would be considered an asset.
Skills:
Able to provide effective student-focused service delivery and customer service.
Able to exercise tact, diplomacy and discretion when dealing with others.
Able to exercise good judgment and initiative, with proven professionalism and results-orientation.
Able to effectively deals with difficult and sensitive situations.
Able to maintain and safeguard confidential information.
Effective communication to obtain and relay information accurately and in an engaging manner.
Able to work effectively and accurately under pressure of high volume and frequent interruptions.
Ability to multi-task and maintain effective attention to detail.
Effective organizational skills including ability to set priorities and proactively pursue completion of tasks to meet deadlines.
Able to work independently as well as working effectively and collaboratively in a team and with other departments within the Faculty and across the University.
Intermediate MS Office (Word, Excel).
Proficient in Civitas, SIS, PES, FAAS.
Additional Notes:
This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.
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If you are a current York University employee in the YUSA-1 bargaining unit and/or are using your job posting rights under the collective agreement to view and apply for jobs, you must apply through the Employee Career Portal - YU Hire to be considered an internal applicant.
As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. This is referred to as the 'Posted Date' on the job posting. Please refer to the 'Posting Intent' on the job posting.
The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.
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PLEASE NOTE: This job posting is for an existing vacancy. Applications must be received by 11:55 pm EST on the posted deadline date, if applicable. Posting deadlines can be updated, or modified, at any time based on hiring needs. Please refer to the York U Career Portal when confirming posting deadlines.