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Purpose:
Launched in October 2014, York University's new School of Continuing Studies (the 'School') is rapidly expanding. It will be one of the largest and most innovative of its kind in the country with the potential to reflect the full spectrum of the continuing education field. With unique course delivery models and top quality programs, the School will increase the University's adult and international student population and will be central to the University's overall growth strategy. Reporting to the Executive Officer, the incumbent is responsible for updating, analyzing and reporting on day-to-day performance of various data elements, such as student enrolment and registration data, web analytics, course evaluation data, phone & Live Chat services, and other types of data as made available. The Data Analyst prepares detailed analytics, trend analyses, reports and dashboards for the School's management team. The incumbent will also research, recommend, test, implement and provide user training for software solutions specific to the data collection, analysis and reporting. In addition, the incumbent will be responsible for the integrity and accuracy of data related to the School, its programs and its students. . As a member of the IT team, the Data Analyst's responsibilities also include supporting general IT- related requests as needed. The incumbent will manage a wide range of IT data services and will be responsible for utilizing a customer service orientated approach in order to deliver timely, reliable and accurate results.
Education:
Undergraduate degree. Preferably in computer science, math/statistics, or business. Or equivalent combination of liberal arts degree with further education/experience computer science or data analytics, or an equivalent of 4 years recent experience (defined as within the last five years) working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below.
Experience:
Minimum two (2) years of work experience in data analysis and related application tools in a business office/results oriented service environment.An understanding of and appreciation for continuing education in an academic environment is desirable. Knowledge of a Student Registration and Information System, and the data contained, is an asset. Experience in managing IT data projects and coordinating effective work flow in a fast-paced office is preferred.
Skills:
Demonstrable advanced proficiency and experience with desktop productivity tools like Excel, Google Analytics, and other data reporting applications is required.
Advanced knowledge of, and direct working experience with, a relational database management system (such as Oracle or Microsoft SQL Server)
Understanding and experience using report-generating software such as SQL Server Reporting Services, Actuate BIRT Report designer or Crystal Reports
Demonstrated competencies of data management.
Exposure to or experience with Tableau
Excellent oral and written communication skills with strong analytical skills
Confidence to make informed decisions and to make recommendations based on those decisions
Ability to question in detail to understand and gather end user requirements and translate into solutions. Exceptional interpersonal skills, detail oriented.
Sets high standards of performance for self and desires constant improvement over previous levels
Proactive in responding to client needs and requirements.
Plans ahead in order to establish an efficient and appropriate course of action for self
Critically evaluates a problem or issue identifying a range of possible options for solutions
Experience working as an effective member of a team.
Additional Notes:
This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.
Access Full Position Posting
If you are a current York University employee in the YUSA-1 bargaining unit and/or are using your job posting rights under the collective agreement to view and apply for jobs, you must apply through the Employee Career Portal - YU Hire to be considered an internal applicant.
As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. This is referred to as the 'Posted Date' on the job posting. Please refer to the 'Posting Intent' on the job posting.
The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.
York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.
We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.
York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.
PLEASE NOTE: This job posting is for an existing vacancy. Applications must be received by 11:55 pm EST on the posted deadline date, if applicable. Posting deadlines can be updated, or modified, at any time based on hiring needs. Please refer to the York U Career Portal when confirming posting deadlines.