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Purpose:
Ancillary Services provides a wide range of professionally managed campus services and amenities to enhance the student experience and support York University's mission, vision and priorities. With a commitment to sustainability, equity, diversity and inclusion, Ancillary Services works with internal and external partners to provide exceptional experiences and enhance the quality of campus life in alignment with the University's core values.The Building Operations Assistant provides exceptional on-site support to building residents and department employees, through actions such as on-site inspections, supporting the Operations team and providing excellent customer service to building occupants.
Education:
High school diploma with some post-secondary education in hospitality, building maintenance, or a related field required.
Experience:
2 (two) years of experience including customer service in a high-volume environment required. Experience conducting assessments or inspections required.
Skills:
- High levels of demonstrated organizational and administrative skills including: self-direction, prioritizing and multi-tasking. Able to work in environment producing high volume and maintain level of productivity under pressure required. Time management training required. Attention to detail in written and other communicated material.
- Demonstrated levels of excellent customer service. Dealing courteously and effectively with people, exercising tact and courtesy. Sensitivity and demonstrated ability to maintain confidentiality.
- Front-line customer service experience.
- Excellent, clear, effective communications skills (oral, aural, written). Demonstrated ability to communicate change required.
- Demonstrated knowledge of computer applications.
- Able to efficiently and effectively utilize Windows 10 and Office 365.
Additional Notes:
- Respects diversity and promotes inclusion in the workplace, contributes to an inclusive and diverse team-based, positive work environment.
- Recognizes diversity of abilities and adapt content, tone, medium, and style to audience to be inclusive. Committed to continuous learning and skill building in diversity, inclusive and cultural competence.Please note: This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview. Hours of work: Monday to Friday, 8:30am to 4:30pmRequests to work overtime may occur during peak periodsPeak periods for this position: August, September, December, AprilIs there any change of hours during peak periods? YesHours during peak periods: May involve some weekend required Overtime during move-in / move-out periodsIs there any time during which vacation is restricted? Yes The restrictions: August, September, December, April
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If you are a current York University employee in the YUSA-1 bargaining unit and/or are using your job posting rights under the collective agreement to view and apply for jobs, you must apply through the Employee Career Portal - YU Hire to be considered an internal applicant.
As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. This is referred to as the 'Posted Date' on the job posting. Please refer to the 'Posting Intent' on the job posting.
The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.
York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.
We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.
York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.
PLEASE NOTE: This job posting is for an existing vacancy. Applications must be received by 11:55 pm EST on the posted deadline date, if applicable. Posting deadlines can be updated, or modified, at any time based on hiring needs. Please refer to the York U Career Portal when confirming posting deadlines.