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Purpose:
Reporting to the Director, Information Services & Technology, the Learning Technology Systems Administrator is responsible for the technical administration, configuration, support, and continuous improvement of the School of Medicine's learning management system (LMS) and related learning technology platforms. The role ensures learning technology systems are reliable, secure, accessible, and aligned with academic, operational, privacy, accessibility, and accreditation requirements to support the delivery of undergraduate medical education, postgraduate medical education, continuing professional development, faculty development, simulation, assessment, and other technology-enabled teaching and learning activities.
Education:
Undergraduate degree in Educational Technology, Information Technology, Computer Science, Education, Health Professions Education, Instructional Design or related field or an equivalent of 4 years recent experience (defined as within the last five years) working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below.
Experience:
Five (5) years of recent related experience administering and supporting enterprise learning management systems or comparable educational technology platforms in a post-secondary, medical education, or similarly complex environment. Experience configuring and supporting LMS functionality, including course setup, permissions, enrolments, assessments, reporting, integrations, testing, upgrades, troubleshooting, and user support. Experience working with data management, reporting, validation, and system administration processes. Experience supporting online, blended, hybrid, and technology-enabled teaching and learning.
Skills:
- Effective communication, consultation, and relationship-building skills, including the ability to explain technical concepts and collaborate effectively with faculty, staff, learners, administrators, vendors, and IT partners.
- Effective written communication skills, including the ability to develop procedures, user guides, technical documentation, training materials, reports, and recommendations.
- Ability to translate academic, curriculum, assessment, accreditation, and operational needs into system configurations, workflows, reports, and support processes.
- Effective technical problem-solving, analytical, and diagnostic skills, including the ability to assess issues, gather information, identify options, recommend solutions, and escalate appropriately.
- Effective reporting and analytical skills, including the ability to validate , reconcile, interpret, documentation, and communicate information while maintaining the confidentiality of sensitive data.
- Effective organizational, planning, and project coordination skills, including ability to prioritize multiple assignments, manage competing deadlines, and maintain accuracy.
- Ability to work independently within established priorities and timelines while collaborating effectively as part of a team.
- Effective customer service, interpersonal, tact, diplomacy, and judgement skills, including the ability to support users with varying levels of technical proficiency.
- Ability to maintain accuracy, attention to detail, and effective judgment when administering systems, supporting users, and managing confidential information.
- Ability to adapt to changing technology, academic cycles, accreditation needs, and emerging medical education requirements. Technical skills required:
- Advanced MS Office (Excel, Word, PowerPoint, Outlook, SharePoint, Teams)
- Familiarity with collaboration tools.
- Familiarity with LMS administration, configuration, troubleshooting, and support skills.
- Ability to use approved scripts, queries, vendor-supported tools, reporting utilities, or APIs for data extraction, transformation, validation, or upload, where required and within institutional standards.
- Familiarity with e-learning standards and tools such as SCORM, H5P, Articulate Rise/Storyline, lecture capture/video platforms, polling tools, discussion tools, assessment platforms, and web conferencing tools. Knowledge:
- Understanding of learning technology workflows in academic environments.
- Knowledge of privacy, information security, accessibility/AODA, academic integrity, records management, and copyright/intellectual property considerations as they relate to learning technologies.
- Knowledge of medical education systems such as assessment/evaluation platforms, curriculum mapping tools, learner tracking systems, CBME platforms, simulation technologies, or accreditation systems.
- Knowledge of integrations, APIs, authentication, single sign-on, user provisioning, role-based access, and data synchronization concepts.
Additional Notes:
Please note: This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview. Hours of work: Monday to Friday 8.30a.m. to 4.30p.m.Note: flexibility in hours will be required for implementations outside of work hours and on weekendsSummer: SameOvertime may be necessary during peak periodsHours during peak periods: Accreditation requirements and start and end of semesters due to operational requirements required for course setup, support, and exams support.Vacation restriction: Accreditation requirements and start and end of semesters due to operational requirements required for course setup, support, and exams support.
Access Full Position Posting
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